Support

Email

For general enquiries or support requests, email us any time.

Phone

Prefer to get immediate assistance? Give us a call.

Find Us

Stop by our office or schedule a meeting.

Have a Question? Or just want to get in touch?

Expert Advice – Not sure where to start? Our friendly team is here to guide you through garment options, branding methods and order sizes — no jargon, no pressure.

Made-to-Fit Solutions – Every business is different. We’ll tailor your quote to suit your sector, staff needs and branding goals, with flexible options that grow with you.

or send us an email:

support@empireclothing.uk

Real Help From Real People

Fast, friendly support when you need it most.

Whether you’re chasing an order, exploring customisation options, or setting up a customer shop, we’re here to make things easier. We pride ourselves on quick response times and clear, helpful answers — because support should never feel like hard work.

Fast Response Time

We get back to you as quickly as we can — because your time matters.

Flexible Help Options

Email or call. Whatever works best for you.

Knowledgeable Team

From product specs to portal setup, our support staff know the process inside out.

Frequently Asked Questions

What file formats do you accept for logo uploads?

We accept the most common file types for logos and artwork.

Preferred: AI, EPS, PDF
Also accepted: PNG, JPG (high-resolution only).
Low-resolution images may not be suitable for printing or embroidery.

Can I use multiple logos or designs on the same product?

You can add multiple customisations to the same product

First, select the position and apply your logo/design.
Then, add another position and repeat the process.
This ensures each logo or design is placed exactly where you want it.

What should I do if my item is faulty, damaged, or incorrect?

If your garment is defective, damaged in transit, or not what you ordered:

Email customer support immediately with photos, your order number, and a description of the issue
We’ll review your case and issue a prepaid return label if approved
Once your return is received and inspected, we’ll provide a replacement, exchange, or refund (based on item eligibility)

Please do not discard the item before support assesses the issue.

Can I see a preview of my customisation before ordering?

Yes. Before production begins, our team will email you a design preview showing how your logo or text will appear on the product.

This ensures accuracy in size, position, and colour.
Production will only start after you confirm the preview.

How are bulk discounts calculated?

Discounts grow with the quantity of your orders

Discount thresholds are clearly displayed above the size selection.
For example: 25+ items = 5% off, 50+ items = 10% off, 100+ items = even more.
Discounts apply automatically as you select sizes and add to your cart
Our pricing is structured to reward larger orders. The more you order, the lower the cost per unit.

Does the VAT toggle affect the final price I pay?

Display only, not billing!

The VAT toggle at the top of the page is for your convenience. It simply switches between showing prices inclusive or exclusive of VAT.

VAT is always applied at checkout where applicable.
Prices will not be charged twice if you have the toggle set to “including VAT.”

Are discounts applied automatically at checkout or do I need a code?

All discounts are calculated automatically. Once your basket reaches a discount threshold, the lower unit price is applied instantly.

No coupon codes are required.
The discount will be shown in your cart and checkout summary.

Can I get a custom quote for very large orders?

Yes, if your order is especially large or complex, you can request a tailored quote.

Contact our sales team directly via the Request a Quote form.
We’ll review your order and send a custom quotation within 1–2 working days.

How long does production take for customised products?

Production takes 10 - 14 working days after design approval; delivery charges depend on the delivery region.

Customised orders take 10-14 working days to complete, but this countdown starts only after you confirm your design proof.

Step 1: Place your order on our website.
Step 2: We send you a PDF proof of your design.
Step 3: Production begins once you confirm approval.
From that point, your order will be ready within 10-14 working days.

Can I change my design after I’ve confirmed the proof?

No changes once approved; a new setup would be required.

Once you approve your design proof, production begins and changes are no longer possible.

If you need adjustments after approval, a new setup may be required, which could affect costs and timelines.
To avoid delays, please review your proof carefully before confirming.

What delivery options are available (Mainland UK, Scotland, London ULEZ, International)?

We deliver UK-wide and internationally, with regional surcharges.

We use next-day couriers for UK deliveries (once production is complete).

Mainland UK (England/Wales): Standard next-day delivery.
Scotland Highlands & Islands: 2–3 working days.
London zone: Next-day delivery + £0.75 per parcel surcharge.
International: Available to most countries; costs calculated at checkout.

What happens if my order is delayed or I need it urgently?

Contact us for urgent orders; delays are rare and we will notify you.

We aim to meet all delivery timelines, but unexpected delays can sometimes occur.

If there is a delay, we will notify you immediately and provide an updated timeline.
For urgent orders, please contact us before placing your order so we can advise whether express production or shipping is possible.

Support

Email

support@empireclothing.uk

Phone

01508 470547

Find Us

Find Us

Have a Question? Or just want to get in touch?

or send us an email:

Real Help From Real People

Fast Response Time

Flexible Help Options

Knowledgeable Team

Frequently Asked Questions

You can add multiple customisations to the same product

If your garment is defective, damaged in transit, or not what you ordered:

Yes. Before production begins, our team will email you a design preview showing how your logo or text will appear on the product.

Discounts grow with the quantity of your orders

Display only, not billing!

Production takes 10 - 14 working days after design approval; delivery charges depend on the delivery region.

No changes once approved; a new setup would be required.

We deliver UK-wide and internationally, with regional surcharges.

Contact us for urgent orders; delays are rare and we will notify you.

Contact Us

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