Since 2011 Quality you can wear
×inc VAT
Exc VAT
Categories 
Categories 
Sectors
Categories
Sectors
×inc VAT
Exc VAT
Deliveries to mainland UK are charged based on how many items are in the order. The cost increases in steps (tiers), with a small extra fee for every additional block of items over 30.
Deliveries to the Scottish Highlands have a higher base cost. The first 30 items are charged at a set price, and each extra block of 30 items adds an additional fee.
Orders going to London within the ULEZ zone follow the same rates as Mainland UK, but with a small surcharge added for each parcel (every 30 items counts as one parcel).
Peace of mind for every order
We want you to be confident in what you’re ordering. Here’s how we handle returns in a simple, fair, and transparent way.
Custom / Personalised Items
Custom, embroidered, printed, or bespoke items cannot be returned or refunded unless they are faulty or we’ve made an error.
If anything is wrong with customised goods, we’ll put it right.
Plain / Standard Products
Plain, non-customised items can be returned within 14 days of delivery.
Returned items must be:
A 10% restocking fee applies to all returns of plain items. This covers supplier restocking charges and handling. Courier costs for sending items back to our supplier are also deducted from the refund.
How to Request a Return
Email support@empireclothing.uk with your order number and the items you want to return.
We’ll confirm the next steps and return address.
Items remain your responsibility until they arrive back with us. We recommend using a tracked service and keeping proof of postage.
Refunds
Once the goods are received and checked, refunds are issued back to the original payment method.
Allow up to 10 working days for processing.
Delivery charges and priority shipping fees are non-refundable unless the items are faulty.
Faulty Items
If something arrives damaged or incorrect, contact us straight away.
We’ll replace it or refund it — no restocking fees, no fuss.