Shipping & Returns

We want you to be fully satisfied with your purchase. Once you approve your design proof, production begins and changes can no longer be made. If adjustments are needed after approval, a new setup may be required, which may affect costs and timelines—so please review your proof carefully before confirming.

If your order arrives faulty, damaged, or incorrect, please contact our support team immediately with photos, your order number, and details of the issue. We’ll review your case and, if approved, provide a prepaid return label. Once your return is received and inspected, we’ll arrange a replacement, exchange, or refund depending on item eligibility. Please keep the item until our team has assessed it.

We aim to meet all delivery timelines, but in the rare event of a delay, we’ll notify you right away with an updated timeframe. For urgent orders, please contact us before placing your order so we can advise on express production or shipping options.